Shift left
From USM Wiki
| Preferred Term | Shift left |
|---|---|
| Definition | The trend to increasingly transfer activities in the service delivery to the customer or user. |
| Acronym | |
| Explanation | Shift left often refers to the interaction between the user and the service provider, especially to the aspect of communication. A shift left approach often involves a self-service portal, where users can draw up their own support requests, view the progress of their processing, and initiate or execute support actions themselves. |
| Alternative Term (Synonym) |
| Category | |
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| Section | |
| Status | Active |
| Modification Date | 2025-09-10 02:00:07 |
| Modification Note | |
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